Your basket
Price: 0.00
Children Age Category
 
Any questions?
Get in touch!

Read through how to return the product and get a refund

  1. In the event of physical defects of the product or product defects arising during delivery, please return it immediately upon receipt of the item to the following address together with a written complaint:

 Monika Roman - Bookshop u Tobiasza

Jelitkowski Dwór 8B/15

80-365 Gdańsk

  1. Your complaint will be handled within 3 working days after the receipt of the returned product.
  2. If your complaint has been resolved successfully, I will reimburse you for shipping and replace the faulty or defective item with a defect-free product.
  3. If the replacement product is out of stock, I offer you the following solutions:
  •  I return the money you paid for the product
  • I recommend other products at a similar price available at the bookstore. You can select the product of your choice from the recommended ones.
  • You can also wait until the returned product is ordered and delivered, then I will re-send it over to you together with a little something extra.

In the above cases, I will cover the shipping costs of the returned products.

 

Returns

  1. You have the right to return the goods without giving a reason within 14 days of receipt of the product. To do so, please email me on kontakt@bookshop-u-tobiasza.pl or post the letter to the following address:

 Monika Roman - Bookshop u Tobiasza

Jelitkowski Dwór 8B/15

80-365 Gdańsk

  1. In the withdrawal statement, I would ask you to include information about your personal details, bank name and bank account number so that I can reimburse you for the cost-product price plus shipping cost.
  2. The return should be made immediately, not later than within 7 days of sending me a withdrawal declaration.
  3. It is your duty to not impair upon the actual condition of the goods. Until the return of the purchased product you are responsible for the destruction and damage of the product or any other impairment of the good, unless it is necessary to examine the nature, characteristics or functionality of this item.
  4. Upon receipt of your return I am required to check the condition of the product. In the event of a defective returned item, I will notify you about it indicating how it has been used or damaged and what would be the loss value.
  5. After the product inspection, I immediately pay you back the money spent on this product including in the total amount any possible loss of value.
  6. You may also question the correctness of the final product examination. I will respond to it within 14 days.

Find us on:

facebookinstagramtwittergoogle plus

© Copyright 2016-2017
This website is using cookies
logo Bookshop u Tobiasza

basicshop - v.1.1.2